My data can be properly recoginize by the MacBook, but nothing shows up when I insert the JetDrive Go to my iPad. Category : Setup / Operation 1. Please check the file type of your data first. 2. If they are not supported by the JetDrive Go App, please click on the file and open it with a third party software. Is the answer helpful? Related If my Apple device is suddenly out of battery or the JetDrive Go App quits unexpectedly during the backup, will the backup start over again next time? My iPhone did ask me to install the JetDrive Go App when I inserted the JetDrive GO for the first time, but I clicked ignore. How can I download the app again? JetDrive Go App not recognizing my JetDrive Go when running iOS 9.3.1. Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started